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11 Components of a Homeowner’s Association Website

( Published Thursday, February 07, 2019)

hoa-website

Where do you go when you need information: Your friends? The library? Do you reach for your phone? Most information you consume comes from websites found via search engines or a friend’s recommendation, and this is because the prospect of a single, centralized information source appeals to humans’ innate need for quick, comprehensive answers. A well-organized website for HOA members and administration has extensive benefits, and the features that make a stellar HOA website also apply to Property Managers, Residents Associations, and other Community Association websites. But how do you know if you genuinely need a website and not just a better member portal?

Signs You Need an HOA Website

 

Managing a community association such as an HOA comes with plenty of responsibilities — providing adequate information, issuing timely notices, and being available to answer questions that arise. An HOA membership portal can suffice for a short period, but in the long-run it is crucial to organize and provide information in a centralized location outside of a portal’s functionality.

A few reasons to invest in an HOA membership website include:

  • Limited member engagement with print materials: You’re spending money to send them out, but you see limited registration for the next event or fewer returned requests for feedback.

  • Print costs are skyrocketing: Even with discount codes and membership packages at the local print shop, the costs of printing registration forms, event notices, and documents could be saved and replaced with technology and automation.

  • Decentralized, disorganized member information dispersal: A flurry of paper notices or different payment and event portals limits member involvement and is inefficient to manage.


These are just a few of the main hurdles HOA administration and members encounter when a comprehensive, well-organized website isn’t available. That said, what are some features that would be considered “must-haves” when it comes to creating a great HOA website, and what features are nice but not crucial?

4 Must-Have HOA Website Features

  • 24/7 Member Access: This is a given for HOA websites, but ensuring the website is fully functional with little downtime is crucial when providing it as a comprehensive resource to HOA members and administration.

  • Accounting Access: Everything from invoices and donations to online payment capabilities connected with the HOA membership portal should be accessible for HOA members on the website.

  • Appropriate Menu Organization: While it’s important to share information, it’s a mistake to overload the website with too many options, making the website cluttered and unusable for members who might not be digital natives. Essential items to include on your website for HOA members are:

    • A consistent FAQ

    • Announcements

    • General documents

    • Amenity information

    • Repair service information

    • Board member list, meeting minutes, and a general HOA member directory

  • Information Sharing Capabilities: Email blasts and social media sharing are the basis of spreading the word between HOA members about upcoming events, repairs happening on the premises, and critical notices.

7 Nice but not Crucial HOA Website Features

  • Event registration: Make it easy for members to say yes. Having an easily accessible event registration link that is consistently updated will eliminate the need for paper invitations, especially when events are subject to frequent change and sending an updated paper notice for each revision is costly.

  • Site search: Not sure which menu category you should investigate? Site search allows members and administration to access exactly what they need without having to peruse every potential site segment.

  • Community polls: Ditch the paper polls and feedback cards and step into the digital age. Instant feedback via community polls on the website can help administrators make better, more informed decisions quicker for their HOA members.

  • Homeowner forum: A homeowner forum on your website keeps your inbox clean of complaints and serves as a central place for admins to address issues as they arise. A forum can help your organization maintain an active, engaged reputation among members.

  • Ad capabilities: Sometimes members will want to advertise events or services to help other HOA members, and by providing ad space for them to do so, you create an engaging, collaborative environment for all.

  • Calendar showing events and programs: Staying up-to-date with community events is key to building strong relationships. A convenient calendar makes getting involved easier for community members.

  • Calendar showing bookings: Separate from the event calendar, a booking calendar helps community members plan events that won’t overlap with other community programs.

Websites We Love

Listing impactful community association website features is great, but seeing live examples is even better. Check out some of our favorite websites:

Bridging the HOA Information Gap


An HOA website benefits administration and members by giving everyone a comprehensive, accessible information environment to engage with. While websites and portals can be great tools on their own, they work best when used in tandem. Ivrnet provides HOAs and community associations with websites that integrate directly with its Ivrnet Central member CMS, a unique combination in the industry. To learn more about Ivrnet’s CMS tool and website capabilities, schedule a demo with the team.

 

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